Shipping policy

CHANGAN CHENG appreciates your trust and purchase of our consumer electronic products. We follow standardized logistics protocols to ensure every electronic item is well-packaged, safely transported and delivered to customers in good condition, delivering reliable shipping services for all orders.

1.Order Processing Period
After your payment is confirmed, we complete order verification, product inspection, packaging and warehouse dispatching within 2-4 business days. Saturdays, Sundays and New Zealand public holidays are excluded from processing time, and order processing will not be performed on nonbusiness days.
During peak shopping seasons, promotional events or inventory adjustments, increased order volume may slightly extend processing leadtime. If processing is delayed by more than 2 business days, we will proactively notify you by email with updated order status.

2.Shipping Fees & Delivery Timeframe
Shipping costs are calculated in real-time based on product weight, dimensions, destination and shipping method. The final shipping charge will be clearly shown on the checkout page before payment, with no hidden fees.
We offer standard international shipping for consumer electronics, with an estimated delivery window of 12-18 business days. Delivery times are estimations only. Actual arrival may be affected by carrier scheduling, customs inspections, extreme weather, regional transport restrictions and other uncontrollable external factors.

3.Order Shipment & Tracking Inquiry
Once your order leaves our warehouse, you will receive an official shipment-confirmation email containing your tracking number and link to the official tracking portal.
Due to carrier data-sync delays, tracking information usually becomes available 24-48 hours after dispatch. If no tracking updates appear beyond 48 hours, please contact our customer service for manual verification.

4.Shipping Address Verification Provision
When placing an order, please provide accurate and complete recipient details including full shipping address, recipient name and valid phone number. Double-check your address before payment to prevent delivery errors caused by incomplete or incorrect information.
CHANGAN CHENG shall not be responsible for delivery failure, misdelivery or package loss resulting from wrong, incomplete or invalid address information provided by the customer. If a package is returned to our warehouse due to address-related issues, the customer shall bear the reshipping cost.

5.Lost & Damaged Package Handling Rules
Package Loss Handling
If your electronic package exceeds the maximum estimated delivery timeframe and is confirmed lost in transit, please contact our customer service within 7 business days from the expected delivery date. We will coordinate with the logistics provider to review the full transit record and arrange reshipment or compensation for eligible orders.
Product Damage Handling
Consumer electronics are precision goods. If you receive an order with physical damage, defects or severely crushed packaging, please reach out to us within 48 hours upon receipt. You must supply clear photos and videos showing the outer packaging, the unit and damaged parts. After verification, we will offer appropriate solutions such as replacement, full refund or partial compensation.

6.Electronic Product Transportation Protection Notice
All consumer-electronic goods are packed with anticollision, shock-absorbent and moisture-proof materials for transit safety. We do not provide free after-sales support for malfunctions or damage caused by customerinitiated disassembly, improper operation, physical impact or failure to follow official product-usage guidelines after delivery. Such risks shall be borne by the customer.

7.International Customs & Tax Specification
For all cross-border shipments, import duties, VAT, customs clearance fees or other charges may apply according to local laws of the destination country. All customs-related expenses are the sole responsibility of the customer and are not included in product prices or shipping fees.
We will provide complete customs-declaration documents to assist clearance procedures. We accept no liability for package detention, clearance failure or consequential losses arising from the customer’s noncooperation with customs inspections or violation of local import regulations.

8.Contact Information
Should you have any questions regarding this shipping policy, order logistics or delivery services, please reach us via official channels below:
Company Name: CHANGAN CHENG  
Email: contact@gaussbyte.shop